Session1: Introduction to Quality and TQM

·       Definition of Quality, Need for Quality

·       Cost of Quality (COQ) and its relevance to TQM

·       Quality Philosophy by Quality Gurus (Deming, Juran)

·       TQM and its Evolution

·       Overall Framework of Organization Quality

TQM Evolution, Framework, Customer-Supplier Relationship

·       TQM Concept, and Competitive Advantage

·       TQM Framework

·       Customer – Supplier Relationship, Customer Satisfaction

·       Best Practices in Customer/Supplier Relationships

·       Performance Measures

Session2: TQM Organization, Leadership, and Employee Participation /Teamwork in TQM

·       Redesigning Organization Structure for TQM, Quality Culture

·       Framework for Continuous Improvement

·       Leadership and TQM

·       Role of TQM Leaders

·       Employee participation and team work in TQM

·       5S Concepts and quality Circles

Tools and Techniques for TQM implementation

·       Quality Tools for Design and Planning

·       Quality Control and Improvement Tools

·       Basic Statistics, variation, Statistical Process Control

·       SQC/SPC Tools, Control Charts

·       Deployment of statistical Methods and Charts

·       Sampling Techniques

·       Process capability Studies

Session3: Other Advanced Tools for TQM

·       Quality Function Deployment (QFD)

·       Failure Mode and Effect Analysis (FMEA)

·       Six Sigma process

·       Creativity and Innovation for Quality Improvement

Session4: Quality Management system (QMS)

·       QMS, Quality Standards, Understanding ISO 9000

·       Quality Audits, Quality Certifications

·       Brief overview of other standards ISO 14000, AS 9100, QS 9000, TS 16949

·       Brief introduction to various sector specific certifications

Session5: Implementing QMS/TQM in Organization

·       Quality Management System (QMS), Quality Standards, Quality Audits

·       TQM Models/Frameworks/Awards

·       TQM Deployment Steps

·       TQM Implementation issues and challenges

Session6: TQM Conclusions and Case Studies A General Framework for Product and Supply Chain Design

·       TQM Conclusions – Summary

·       TQM deployment – Industry Perspective

·       Case Studies