- Teacher: Prof. Raghuraman M G
Session1: Introduction to Quality and TQM
· Definition of Quality, Need for Quality
· Cost of Quality (COQ) and its relevance to TQM
· Quality Philosophy by Quality Gurus (Deming, Juran)
· TQM and its Evolution
· Overall Framework of Organization Quality
TQM Evolution, Framework, Customer-Supplier Relationship
· TQM Concept, and Competitive Advantage
· TQM Framework
· Customer – Supplier Relationship, Customer Satisfaction
· Best Practices in Customer/Supplier Relationships
· Performance Measures
Session2: TQM Organization, Leadership, and Employee Participation /Teamwork in TQM
· Redesigning Organization Structure for TQM, Quality Culture
· Framework for Continuous Improvement
· Leadership and TQM
· Role of TQM Leaders
· Employee participation and team work in TQM
· 5S Concepts and quality Circles
Tools and Techniques for TQM implementation
· Quality Tools for Design and Planning
· Quality Control and Improvement Tools
· Basic Statistics, variation, Statistical Process Control
· SQC/SPC Tools, Control Charts
· Deployment of statistical Methods and Charts
· Sampling Techniques
· Process capability Studies
Session3: Other Advanced Tools for TQM
· Quality Function Deployment (QFD)
· Failure Mode and Effect Analysis (FMEA)
· Six Sigma process
· Creativity and Innovation for Quality Improvement
Session4: Quality Management system (QMS)
· QMS, Quality Standards, Understanding ISO 9000
· Quality Audits, Quality Certifications
· Brief overview of other standards ISO 14000, AS 9100, QS 9000, TS 16949
· Brief introduction to various sector specific certifications
Session5: Implementing QMS/TQM in Organization
· Quality Management System (QMS), Quality Standards, Quality Audits
· TQM Models/Frameworks/Awards
· TQM Deployment Steps
· TQM Implementation issues and challenges
Session6: TQM Conclusions and Case Studies A General Framework for Product and Supply Chain Design
· TQM Conclusions – Summary
· TQM deployment – Industry Perspective
· Case Studies
- Teacher: Prof. Satish Talikota